BIND2020
Insurance connections in a digital world

Greg Gray is the Founder and President of Renaissance Unlimited, Inc. - a professional and personal leadership firm based in Atlanta, Georgia, and is one of the most sought after speakers on the speaking and training circuit today. Greg is an internationally renowned expert on leadership, sales, relationship building, and the customer experience and his keynotes, seminars and workshops have electrified and empowered tens of thousands of people in more than 400 hundred cities all across America, the Caribbean, Europe, and the Pacific Rim. Greg’s blend of humor and real world, practical ideas on leadership, service, and relationship building are receiving rave reviews from clients that run the gamut of Industries and Associations all over the country. In 1994, Greg co-authored the largest Customer Service training course in United States history. This program, entitled “Excellent Service! Handle with Care!”, was attended by more than 110,000 U.S. Postal Service employees and has become a standard video training series for all new USPS Retail employees. More recently, Greg has developed the “Renaissance Series” - a number of seminar, training, and keynote topics designed to deal with a variety of issues around the subjects of leadership, communication, relationship building, and the enhancing the external and internal customer experience. After nearly 20 years of training literally thousands of insurance agents and staff across the country, Greg threw his hat into the arena and opened an Allstate Agency in Fort Worth, TX where theory and the real world meet head on daily, and he’s enjoying every minute of this new adventure with a great team of employees and a fast growing book of business. Greg is also the author of 2 books “GETTING THERE & STAYING THERE” - The People Side of Sustained Operational Excellence, and “DAD FROM A DISTANCE” - How non-custodial fathers can still be fantastic Dads. Be on the lookout for Greg’s next book…“WAKE ME WHEN IT’S OVER!” Why so many presentations suck, and yours don’t have to. Greg received his bachelor’s degree in Communications from Oberlin College, and has more than 30 years of experience working with a myriad of industries and associations in the private and public sector. Greg’s success can be attributed to his consistent themes of personal responsibility and profit through service!

Kristin Isaacson is the Team Coach and General Manager at The Olson Agency. She holds 20+ years of experience in sales, working at notable companies like Nordstrom, US Bank, MetLife and Dale Carnegie Training. It was at Dale Carnegie where she found her passion for helping people grow in the area of soft skills development and earned her certification as a Dale Carnegie facilitator. This brings a unique background and flair to what she does in the development and management of her team. Kristin’s passion for continuous improvement creates an innovative and creative approach to giving honest feedback that paves the way for individual improvement. She always speaks from the heart and never gives up and that is evident in everything she touches down to the tiniest details. Kristin holds a Bachelor of Arts & Sciences in Interdisciplinary Studies with a Minor in Communications and an emphasis in Psychology. She loves spending her free time with her kids Brent, age 24 and Sara, age 21. She absolutely adores living in the great Northwest and enjoys hiking, going on long walks and being by the waterfront whenever possible.

Jeremy has been an agency owner since 1997. His passion for this industry started when he was a very young child with his grandfather being an agent for over 30 years and his father for 45 years. He loves this industry and is focused on teaching others what he has learned throughout his career. One thing Jeremy is particularly proud of are the friendships he has built with agents across the country. He is a big believer in learning from one another and that there is not just one way of doing things. He attributes his success to his openness to continue to learn from people in this industry every day! Jeremy holds a Bachelor of Arts and Sciences in Sociology from the University of Washington and also volunteers on several committees that focus on continuous improvement within his company. In his spare time, Jeremy loves spending time with his wife Kellie of 20 years and their three kids, Jeremy Jr. (17), Kaia (15) and Lillie (10). While a lot of times they are all over the map supporting their kids activities, when they can catch their breath, they enjoy being on the water on their boat, and traveling. Also, in his free time Jeremy can be found hunting down hot tamales and gummy bears in every city he visits.

Troy Korsgaden is a highly sought-after insurance and financial services consultant. He is the principal of Korsgaden International, which specializes in global marketing, distribution, agency building and technology strategies for many of the world’s largest insurance carriers and financial services companies. As a consultant, speaker, and author of six books, Korsgaden’s mission is to help the insurance industry and its representatives wake up to the radical transformation taking place in the insurance industry. He helps those in the industry learn how to better communicate with consumers, so that consumers develop a higher appreciation for the value of insurance products. In his career, which spans over three decades, Korsgaden has instructed and spoken with hundreds of thousands of executives, agents, brokers, and staff members. A widely respected expert on the seamless distribution ecosystem. Korsgaden trains corporate insurance and financial services leaders on customer service, change management, technology, and transformational work, among many other key topics

Craig Wiggins owns a $36,000,000 Allstate agency with 4 locations in Alabama and Georgia and is also the CEO of Craig Wiggins Coaching and Consulting. Craig is a Hall of Fame agent and numerous Inner Circle and Circle of Champions winner since he started his agency in 1996. Craig’s producers are known for being “Century Club” agents writing over 100+ policies every month. He along with his team at CWC work with over 1,300 agencies all across the country in their virtual training platform CWC On Demand and higher level coaching and mentoring programs.

Joseph Puckett started his insurance agency in 2009 and joined forces with Craig Wiggins in 2011 and is responsible for the day to day operations of Craig’s $36,000,000 insurance operation. Joseph is also President of Operations for Craig Wiggins Coaching and is a huge part of the CWC training and curriculum in addition to the live training that he leads every week for all CWC members. Joseph is passionate about helping agency team members realize their full potential to write much more new business and he also works directly with Agency Owners in the CWC Coaching and Mentoring programs to help them grow and develop their teams, maximize their compensation opportunities, and transform their agency.

Eric Hardiman has been an Independent Agent for the last 5 years in the Washington DC area. Previously, Eric was a State Farm agent. Since his start as an Independent agent, he has been a top 3 Mid Atlantic producer for over 4 years in a row. He started Scratch Independent in November of 2015 and is currently averaging over 350 applications a month.

Perry Olson has been a State Farm Agent for 15 years and has grown his agencies to almost 10,000 households and 25,000 policies. He opened his first agency in August, 2006, with only one team member. Perry operated this way for one year and then started growing his business. Currently he employs more team members than any other agent in the nation. In 2002 Perry relocated to Las Vegas and explored several career opportunities before going to work for a State Farm agent. In August, 2006, Perry opened the doors to his first agency. With no money in the bank, Perry decided to employ creative financing. He went to several banks on the same day and applied for a credit card. He was approved for more than $250,000 and used credit cards to fund his agency. Perry has not only been successful with the launch of his agency but he also did it during an economic downturn. Las Vegas was an area suffering from a depressed real estate market with some of the highest foreclosure rates in the country. Perry opened his second new market agency in January, 2014, and was one of the first agents in the company to qualify for President’s Club and Trophy Winner (top 10 in the nation) in both of his offices in the same year. Perry believes in helping others by giving back to communities and individuals. To date, he has funded 4 annual scholarships to deserving students attending his alma mater in hopes of giving them a head start in their futures. He also is the founding father of a fraternity that supports young college students. He is passionate about State Farm and has volunteered to speak over 350 times without compensation. His goal is to help his team members and other agents be successful in their career.

Anushka Nadarajah is the Senior Product Manager for EverQuote's Agency business. In this role she develops new products to enable insurance agents to grow their businesses. She works closely with the strategy, sales, customer success and marketing teams to bring new products to market. Prior to joining EverQuote, Anushka was a management consultant, advising Fortunte 500 companies on their strategy. Anushka completed her Masters in Business Administration and holds a BA in Economics from the University of Pennsylvania. Anushka lives in Boston where she enjoys taking advantage of the variety of restaurants that the city has to offer.

Billy Hubbard is EverQuote's VP of Strategic Accounts where he oversees EverQuote's captive-carrier corporate relationships. In this role, Billy works closely with EverQuote's product and sales teams to introduce new EverQuote products and partner programs. Prior to joining EverQuote in 2018, Billy held various business development leadership roles at hospitality-tech startups in Providence, RI and Boston. Billy has extensive first-hand experience building independent and captive agent programs from the ground up, with a passion for helping agents achieve their sales goals through innovative technology and solutions. Billy is a Maryland native and a graduate of the United States Naval Academy where he was a member of the football team. A war veteran, Billy served on destroyers and aircraft carriers as a nuclear engineering officer during Operation Iraqi Freedom and Operation Enduring Freedom in the Persian Gulf aboard USS Harry S. Truman. Billy lives in coastal Rhode Island with his family where he enjoys coaching youth football/lacrosse and sailing the Narragansett Bay.